Edge News

UMCU innovation development

2012-02-28T00:00:00.000-08:00

Edge established a venture partnership with UMCU (university medical center utrecht)

Tele2 Core Network

2012-02-01T00:00:00.000-08:00

Edge was awarded the contract for performance management for TELE2 core network

ACS Service for Hipnet with UNET partnership

2012-01-15T00:00:00.000-08:00

Edge will provision HIPnet network with ourhosted ServiceACS.

Wattcher

2012-01-01T00:00:00.000-08:00

Developed special services for Wattcher.

Wattcher: a beautiful way to save energy
The Wattcher is a design object that displays your home's total electricity consumption in a beautiful and meaningful way. When you switch on any electrical device, the Wattcher shows the extra power consumption. It gives you insight into your energy behavior and helps you save energy

Edge certifies Draytek and Packetforce

2011-12-23T00:00:00.000-08:00

The reach of ServiceACS, the zero-touch provisioning system of Edge, has been expanded after certification of PacketForce and DrayTek ADSL and VDSL-modems. Users of the ServiceACS system can now select customer premises equipment from 4 vendors. A unique feature is the ability to use full configuration files simplyfing rollout of VPNs.

Sven Wallage adds: "We are happy to expand the features of our ServiceACS enabling service providers to select the right solutions in the competitive VPN market." Rollout of new services based on DrayTek and PacketForce will start in january 2012.

Customer Portal Performance Management

2011-06-01T00:00:00.000-07:00

Edge has decided in cooperation with a large telco to develop a customer portal for corperate clients.

ServiceReporter, a flexible and scalable solutions for end to end performance management, was normally integrated in the solution of a telco or ISP.
With this development every coorperate can regain control over its ICT enviroment or network by independently reports, monitoring and alerts when needed.

Expansion of Impact Support System

2011-05-12T00:00:00.000-07:00

Edge has received the order to expand the Impact Support System for the largest Network Operation Centre of The Netherlands.
ServiceCMDB has proved its value and is expanding its importance

ACS Service for BRUNA with UNET partnership

2011-01-26T00:00:00.000-08:00

Edge will provision BRUNA's more than 400 node network with a hosted ServiceACS.

Network Operation Centre Impact Support System

2010-11-30T00:00:00.000-08:00

Edge has built an impact support system ServiceCMDB.

The system facilitates the largest network operation centre (NOC) of the Netherlands in determing the impact or the origin of a failure. It mirrors perfectly with ServiceScanner

Cisco IP-SLA

2009-06-01T00:00:00.000-07:00

Edge Customer-care Systems adds Cisco IP-SLA to the ServiceScanner feature set using the ServiceHealth module. Service providers and system integrators need a straightforward method to provision IP-SLA monitoring in managed VPN netwerks and require cost-effective and robust reporting capabilities. With simple inventory and per VPN SLA settings a service provider can enable IP-SLA in a network in minutes, without the use of time-consuming manual interfaces. It is a powerfull alternative to existing IP-SLA software.

An important feature is the option to run a IP-SLA probe just a single time, providing a new way to troubleshoot network and services, both by service desk agents of the provider, but with the existing features, also in a controlled by external peopele. This may an important asset for field engineers and system integrators, saving time and money.

Frank Boddeke, Chief Technology Offer at Edge adds: "Again we enhance our portfolio with the option to empower first line agents with excellent tools that help solving problems quickly. In this case the IP_SLA integration paves the ways to simplify and service lever management and troubleshooting. This is an excellent feature for VPN networks, datacenters and enterprises.

Headquarters Edge in Amersfoort

2009-01-20T00:00:00.000-08:00

Edge Technologies today annouced that she will move to Amersfoort:

Edge Technologies BV
Nijverheidsweg-Noord 60-18
3812 PM Amersfoort
The Netherlands

office reception +31 (0)33 461 2000
24x7 support: +31 (0)64 372 5748

Edge will operate from her new location effective immediately.

Broadband World Forum

2008-09-29T00:00:00.000-07:00

At this week's Broadband World Forum in Brussels Edge Customer-care Systems unveils ServiceOnSite service-assurance software for broadband modems. With the increasing complexity of home-networking and business environments service providers face the challenge to support end-users during a service call. ServiceOnSite empowers the service desks with the right tools for fast analysis. ServiceOnSite reduces resolution time thereby increasing customer satisfaction and saving money.

Frank Boddeke, Chief Technology Offer at Edge says: "Service OnSite underlines our ambition to provide end-to-end assurance from either the service desk or from a self care environment. It is another cornerstone in the ServiceSuite product family. Service providers have the freedom to pick the right tools ranging from the home and business networks all the way to the backend service and network support systems."

ServiceOnSite runs on a wide-range of broadband ADSL modems from world leader Thomson (www.thomson.net). In this way the delivery of innovative, attractive and practical services for the digital home are assured and managable from a single device.

Switch integration

2008-05-09T00:00:00.000-07:00

First Time Right processes try to help a customer during a single service call. Service providers are currently focussing to increase this first time right at the servicedesks. Using the existing ServiceSuite infrastructure Edge Customer-care Systems integrated the legacy telephone switches (Lucent and Ericsson) of a large Dutch service provider. This circumvents a lengthy, manual process currently used to create a temporary voicemail box during service interuptions.

Improvements:
- creation of the voicemail-box within 30 seconds instead of 5 minutes
- first-line servicedesk operators can execute changes instead of second line specialists
- the servicedesk operator can help in a single call

The cost reductions for the operator equate to millions of Euors on a yearly base. This demonstrates the power of ServiceSuite: servicedesk costs are reduced quickly.

Tolgrade's 4Tel

2008-04-01T00:00:00.000-07:00

Edge Customer-care Systems recently added a new integrated solution with Tollgrade's 4Tel broadband access and copperwire measurements. The integration provides the opportunity to accurately measure and assess the last mile of the service providers's telecommunicatoin network all through the existing helpdesk user interface.

Without in-depth knowledge first-line support people can execute the advanced tests available on the 4Tel-platform. This underlines the continuous effort of Edge Customer-care Systems to help service providers increase operational efficiency. The system is now oprational at the largest Dutch telecommunication provider.

Branche office Rijswijk

2007-12-03T00:00:00.000-08:00

Edge Customer-care Systems today announced that she opened a branch office in Rijswijk, the Netherlands. The new office is needed to support the growth of the company.

Visiting address branch office: Laan van Vredenoord 33, Rijswijk, the Netherlands.

Press Release KPN and Edge Customer-care Systems The One Call Resolution

2007-11-15T00:00:00.000-08:00

Press Release KPN and Edge Customer-care Systems The One Call Resolution

KPN and Edge are jointly developing One Call Resolution, a technology that allows for a one-step solution to a customer’s problem. By creating a more effective and efficient helpdesk organization One Call Resolution can substantially reduce cost and improve the churn rate within six months.

In 2006/2007, KPN and Edge Technologies developed and implemented a testing, analysis, and tooling environment. This process generates knowledge and tools for KPN’s helpdesk service organization.

This deals with the essence of creating an effective KPN telephone service desk. By now, many of KPN’s network domains have been made accessible by using open interfaces and by re-using existing infrastructure. This was done without restricting the autonomy of the various internal network operators and by leaving the IT landscape intact. In this way, KPN has achieved two major goals: cost reduction and increased levels of customer satisfaction.

Within six months, One Call Resolution improved by 20% and average call duration decreased by 17%. Given the large number of daily calls to the service desk, this is generating savings of millions of euros. In addition, One Call Resolution also offers an extensive range of proactive analyses like delivery inspections and SLA rapports. Extra modules with self-care solutions can be realized at short notice.

The introduction of Edge’s Service Suite brought an e-enabling solution to the service process. Now, hundreds of call agents and technicians use the system and over 100,000 probes or test-analyses are performed every week.

KPN has recently decided to greatly expand this platform. Edge feels privileged to be working with KPN on increasing customer satisfaction. We are convinced that investing in One Call Resolution is the most important drive towards general customer satisfaction.

Name change

2007-11-01T01:00:00.000-07:00

Edge Technologies decided to change its name to "Edge Customer-care Systems" to better reflect the company's field of operation.

ServiceSuite Version 1.4

2007-06-01T00:00:00.000-07:00

Edge Technologies today released a new version of its popular ServiceSuite product line. Version 1.4 replaces the 1.3 version which already saved telecommunication providers millions in help desk costs. Version 1.3 dramatically simplified help desk operations, increasing demand for more and complex analaysis. Version 1.4 addresses these requests:

"This the final development on our 1.x-release series" says Sven Wallage, Product Manager at Edge, "we have added important new features, improved ServiceScanner management and increased performance."

ServiceScanner 1.4 is already operational at a large Dutch telecommunication provider.

OEM 1060(R) Research

2007-05-15T00:00:00.000-07:00

Utrecht, The Netherlands/Bristol, U.K. May 15, 2007

1060(R) Research, Ltd and Edge Technologies BV are pleased to announce an OEM relationship. Under the relationship, 1060 Research will supply current and future versions of 1060(R) NetKernelTM as the platform for Edge Technologies software systems. Edge Technologies will migrate their highly successful ServiceSuite information integration application to NetKernel and will develop all future products on NetKernel. In addition, 1060 Research will provide Edge Technologies with architectural consulting and support services.

Edge Technologies' ServiceSuite has proven to save market leading telcos thirty percent of their support costs while dramatically improving the end-customer experience. ServiceSuite integrates information from low-level telco network devices and presents a unified view to customer support representatives.

"Our customers have realized significant cost savings from using ServiceSuite", stated Sven Wallage, CEO of Edge Technologies. He added, "NetKernel gives us the scalable, flexible foundation we need to meet our customer demand for new features and larger deployments."

"We are pleased to have a strategic relationship with a company that recognizes the advantage of using NetKernel as a high performance, flexible, carrier-grade enterprise platform.", said Peter Rodgers, CEO of 1060 Research. He added, "We look forward to working with Edge Technologies to help them take full advantage of the capabilities of NetKernel for their current and future products".

About NetKernel
NetKernel is a resource-oriented computing platform providing advanced technology that makes building powerful software simple and less expensive. NetKernel is built on a micro-kernel architecture that extends and unifies concepts seen in Unix and the Web.

With resource-oriented computing, developers work at a flexible logical level, composing solutions using information resources and services. The resource-oriented level rests above the physical API-based level of objects, code and data. Customers using NetKernel report a ten to one-hundred times reduction in code compared to systems developed using physical computing based systems such as Java, J2EE, LAMP (Linux, Apache, MySQL, PHP), and Microsoft .Net.

NetKernel 3.2 is offered for use with either the 1060 Public open-source license or commercial license.

About Edge Technologies BV
Edge Technologies BV is an industry leading ISV providing software to telecommunication companies that increases the scope and reduces the cost of delivering services and support to telecom customers. http://www.edgetech.eu

About 1060 Research, Limited
Founded in 2002 with technology seeding from Hewlett-Packard Labs, 1060 Research, Ltd. is an industry leading innovator of software infrastructure and the leading voice in Resource-Oriented Computing. http://www.1060research.com

Sales office Utrecht

2007-02-15T00:00:00.000-08:00

Utrecht February 15, 2007

Edge Technologies today annouced that she will move to Utrecht:

Edge Technologies BV
Zen Building
Newtonlaan 115
3584 BH Utrecht
The Netherlands

office reception +31 (0)30 210 7330
24x7 support: +31 (0)30 210 7333

Edge will operate from her new location effective immediately.

Corporate identity

2007-01-15T12:00:00.000-08:00

Edge Technologies today released a new corporate identity designed to better reflect the evolution and progression of the company. The evolution signifies the growth of the company's product and service offerings.

The new identity created by the design company FraaieDingen is built around the new logo. The logo depicts "Edge" with four commas in different size and rotation visualizing adaptability, standardization and openness. The logo has the catch-phrase "on the edge of technology and customer care" signifying our dedication and focus.

"We are very proud of our new corporate identity" says Jeroen Burger, Commercial Manager at Edge, "FraaieDingen understood exactly what Edge is about and translated that in the new logo, web site and other marketing materials".

Edge will begin operating under its new identity effective immediately.

About Edge Technologies
Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu

About FraaieDingen
FraaieDingen (Dutch for "pretty things") designs clear and original concepts. If it is your corporate logo, website, brochure or interior decoration of public spaces, finding the right solution is the challenge for FraaieDingen. More information about FraaieDingen is available at http://www.fraaiedingen.nl

Commercial management

2007-01-01T09:00:00.000-08:00

Edge Technologies today annouced that it has appointed Jeroen Burger, a former sales director at KPN, to lead the all commercial activities at Edge.

Jeroen Burger will serve as commercial manager and be responsible for account management, sales, marketing & communication.

"Jeroen is a highly seasoned manager with deep experience managing large accounts and diverse service products," said Sven Wallage, founder of Edge, in a statement. "We are delighted to have a leader of Jeroen's caliber and passion to drive our commercial activities."

Jeroen Burger joined Edge effective January 1.

ProbeHost 2.0

2006-09-25T00:00:00.000-07:00

Edge Technologies today released ProbeHost version 2.0, the first step towards the next generation ServiceSuite. This version reduces operational costs using a robust release mechanism including the option for rollbacks. By extending the capabilities of the backend system helpdesk people receive intermediate results and can therefore provide endusers with up to date information.

Availlibility increases with this multiuser ProbeHost and hot deploy of new modules. The new version extends the Probe API to support developers with shared resources, descriptive XML files and intermediate progress indications.

'ProbeHost 2.0 is the first component standarizing on the NetKernel platform enabling next generation services', says Frank Boddeke (System Architect), 'using NetKernel our products take full advantage of the power of using XML internally for all ServiceSuite components.

ProbeHost 2.0 is currently in preproduction testing at a large Dutch telecommunication provider.